Introduction to Chatbot (old)

A chatbot is a tool that helps businesses respond to WhatsApp messages automatically, enabling them to engage with customers efficiently and effectively., even outside of business hours

Quick Replies: Chatbots respond fast, making customer service efficient

24/7 Support: Always available for customers, improving accessibility

Handles Many Chats: Can manage multiple conversations at once, growing with the business

Consistent Answers: Gives the same accurate responses every time

Misses Context: Might not get subtle details in conversations

Setup Takes Time: Creating and training chatbots can be a bit of a hassle

Tech Glitches: Errors or bugs could affect how well it interacts with customers

Can Be Frustrating: Customers may get annoyed by generic responses when their questions are not fully answered

For a thorough tutorial on how to set up simple chatbot, click here