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How To Set Autoresponder / Default Reply

With default reply, customers get instant responses on WhatsApp, maintaining communication even when you're not on your phone

1

Navigate to https://app.wabot.my/dashboard

2

Click on "WA Autoresponder" and choose your WhatsApp account

Click on "WA Autoresponder" and choose your WhatsApp account
3

Click on the WhatsApp account that you want to set the default reply on

Click on the WhatsApp account that you want to set the default reply on
4

Enable it

Enable it
5

Decide if you want the default reply for everyone, just individuals, or only groups on WhatsApp

Decide if you want the default reply for everyone, just individuals, or only groups on WhatsApp
6

Add your text and media (if necessary). The default reply shares essential info like business hours or support contacts, often serving as a friendly welcome based on your business needs

Add your text and media (if necessary). The default reply shares essential info like business hours or support contacts, often serving as a friendly welcome based on your business needs
7

You can also set AI to reply. But remember, it also might result in inaccurate answers if instructions aren't clear and detailed enough

You can also set AI to reply. But remember, it also might result in inaccurate answers if instructions aren't clear and detailed enough
8

After the first response, the system will take a short break before replying again to keep conversation moving smoothly

After the first response, the system will take a short break before replying again to keep conversation moving smoothly
9

Exclude specific phone numbers, such as sales team, colleagues, or your own, from triggering default replies. Also please include country codes for each number

Exclude specific phone numbers, such as sales team, colleagues, or your own, from triggering default replies. Also please include country codes for each number
10

If customers reach out on WhatsApp, you have the option to forward messages to your team, store data for automation, or organize contact groups. Click "No" if this does not apply

If customers reach out on WhatsApp, you have the option to forward messages to your team, store data for automation, or organize contact groups. Click "No" if this does not apply
11

Don't forget to click "Submit" and your default reply is good to go!

Don't forget to click "Submit" and your default reply is good to go!