How To Set No Match Keyword In Chatbot

In the dashboard, click on "Chatbot" and go to "Item List"

Click this icon to add new chatbot

Enter the chatbot name

Enable the chatbot

Choose your audience either everyone, individual, or group

For keyword, choose "Contains Keyword"

The keyword should be a common one like "greeting" that customers usually use. Keep it simple since the chatbot is designed to be triggered without a specific keyword

Here is the main part. Click "Yes" for this option. This option will enable the chatbot to be triggered if the keyword provided by the customer is not found. Thus, it helps to solve the issue of the chatbot not being triggered

Insert the caption. Keep it simple and welcoming, like a friendly greeting or an offer to assist. This way, customers will feel encouraged to reply and share their inquiry

Turn on "Chatbot Throttler" to limit how often the chatbot responds, avoiding repeated messages that seem robotic

Please select the time frame that suits your needs. If you prefer not to repeat the action for the same customer, opt for the maximum time frame as shown below

Click on "Submit"

Don't forget to click run to activate the chatbot! Your chatbot is ready 🚀